Pre-Order Policy

By placing a pre-order, you're reserving a HayBuddy unit from our upcoming production batch. Your card will be charged in full at the time your order is placed, not at the time of shipping.

Pricing

Your pre-order price is locked in at checkout and will not increase before your unit ships. Prices shown are in Euro and include VAT and import duties — please see the Customs & Duties section below.

Refunds

You may request a full refund of your pre-order at any time up until the day your unit ships, minus any applicable fees as set out in our Shipping & Returns policy. Once your unit has shipped, our standard returns policy applies.

Shipping Delays

We're working to the timeline below in good faith, but pre-order manufacturing schedules can shift. If your unit has not shipped within 2 weeks of the estimated ship date communicated to you, you're entitled to a full refund on request, no questions asked. We'll notify all affected customers by email if a delay of this kind occurs.

Shipping Timeline

●Exact shipping dates will be communicated to all pre-order customers by mid-October.

●The first 50 units will ship at the end of October.

●Remaining units will ship in batches of 50, every 2 weeks after, until all pre-orders are fulfilled.

●Orders are shipped strictly on a first ordered, first shipped basis — your position in the queue is determined by when your order was placed.

●You'll receive a tracking number by email once your batch ships.

Customs & Duties

Your unit ships from South Africa.

All import duties and VAT for your country are included in your order price — you will not be charged anything further on delivery.

Product Changes

We may make minor changes to the unit's specifications, firmware, or packaging between the time you order and the time it ships, as part of ongoing development. We will not change the unit's core functionality or your order price without notifying you and offering a refund if the change is material.

Loss or Damage in Transit

If your unit is lost or arrives damaged, contact us at info@haybuddy.store with your order number and, where applicable, photos of the damage. We will send a replacement at no cost; replacements are prioritized ahead of the standard shipping queue.

Order Changes

You may update your shipping address or contact details at any time before your unit ships by emailing us at info@haybuddy.store. Cancelling your order forfeits your position in the shipping queue; re-ordering places you at the back of the current queue at the time of the new order.

Statutory Rights

Nothing in this policy limits or excludes any statutory consumer rights you're entitled to under the law of your country of residence, including mandatory guarantee and conformity rights under EU consumer protection law where applicable.

Governing Law

This policy is governed by the laws of South Africa, without prejudice to any mandatory consumer protections applicable in your country of residence.