Shipping, Returns & Warranty
Delivery & Shipping
All orders over R1000.00 are delivered FREE OF CHARGE within South Africa.
All orders below R1000.00 has a Flat Rate of R150.00 within South Africa
Orders are dispatched within 3 business days after payment.
Nationwide delivery in South Africa via Courier Guy
Delivery by Courier 3-5 working days after dispatch
Tracking details will be provided once shipped.
International Shipping (Orders are shipped from South Africa)
Shipping Costs
All international shipping costs will be quoted separately. A secure payment link will be provided for these charges.
Exclusions
Quoted shipping costs do not include duties, taxes, or clearance fees charged by customs authorities or courier companies. These remain the responsibility of the customer.
Responsibility
Once a shipment has been dispatched, it is out of our hands. Any issues, delays, or claims must be addressed directly with the shipping company.
Customs & Returns
If a shipment is detained by customs or returned to us, shipping costs are non‑refundable. Refunds for the HayButler unit itself will only be processed once the product has been safely returned to us in original condition.
Returns
Returns accepted within 14 days of delivery if the product is unused and in original packaging.
If you return your product, you will receive a refund of the purchase price. Please note: all refunds are subject to a 3.5% deduction to cover the transaction fee charged by PayFast, our secure payment provider.
Customers are responsible for return shipping costs unless the product is defective.
Warranty
HayButler comes with a 12‑month warranty covering manufacturing defects in the electronic unit or the canvas bag.
The warranty does not cover the battery.
Warranty does not cover normal wear and tear of the canvas bag, Electronic Unit Housing and damage from misuse, or modifications.
Warranty does not cover damage inflicted by animals, including horses.
CopperWorks (Pty) Ltd will repair or replace defective units at its’ discretion.
Contact Information
CopperWorks (Pty) Ltd
Tel No: +27 082 495 0255
Vlottenburg Farm, Van Ryhn Road
Stellenbosch
7604
Company Registration No: 2024/542762/07